Common questions

Why can I not select Confirm registration?

The registration is not ready. The Waiting on column says why:

  • Awaiting coach: a coach must endorse the registration first.
  • Awaiting payment: the family has not paid the fee yet.
  • Awaiting Direct Debit: the family has not set up the Direct Debit yet.
  • Payer in arrears: the family owes the club money from before. A treasurer clears this.
  • Blocked: you or another official blocked the registration. Select Unblock in the three dots menu when the problem is solved.

From Approve a registration

What does Awaiting coach mean?

This team asks a coach to check each registration before the club official does. The registration waits until a coach selects Endorse. If a coach does not act, you can select Endorse in the three dots menu instead.

Each team has its own setting. To change it, edit the team and choose under Who approves registrations. If you choose Secretary approves alone, registrations that wait for a coach come to you at once.

From Approve a registration

What if the parent has not paid?

You cannot approve the registration until the family pays this season's fee, unless the fee schedule is pay as you go. The status shows Awaiting payment until then.

From Approve a registration

Where can I see the player's photo and proof of identity?

Select Registrations in the menu, then FA Club Portal entry. Select Open beside the player. The page shows the photo and the proof of identity. It lists the players who are ready for you.

In the registration queue, the three dots menu on a row also has Download photo and Download proof of identity.

From Approve a registration

How do I get the photos for the FA Club Portal?
  1. In the registration queue, select the players.
  2. Select Download photos and ID for the FA Club Portal.

You get one zip file. Each file has the name of the player and their date of birth, for example Smith_Jack_14-03-2015.jpg. A proof of identity ends in _ID. Upload each file to the player on the FA Club Portal.

From Approve a registration

How do I record that a player is registered on the FA Club Portal?

Use FA Club Portal entry. When you select Tick off, Sideline records that the player is registered on the FA Club Portal, with the date and your name. The player's record shows it under FA Club Portal.

If you confirmed the registration from the queue, open the player in Players and select Mark as registered on the FA Club Portal.

From Approve a registration

Why does Sideline skip some games?

Sideline skips games in the past, games with no date yet, and games between two other clubs. A game is skipped as another club's game when neither team name contains your club's name. It tells you how many it skipped.

From Get your fixtures in from FA Full-Time

Why does a kickoff time show as Time TBC?

FA Full-Time shows 07:00 for a game with no kickoff time yet. Sideline treats that as not set and shows Time TBC. When the league sets a real time, import the page again.

From Get your fixtures in from FA Full-Time

What if a game is postponed on FA Full-Time?

A postponed or void game that is not in Sideline is not added. A game you already have is listed under In Sideline but no longer on Full-Time, so you decide what to do.

From Get your fixtures in from FA Full-Time

Can I import the same page twice?

Yes. Sideline does not add a game twice. It changes the kickoff time of a game you have not put on a pitch, and it tells you about the others.

From Get your fixtures in from FA Full-Time

What if the file is empty or the wrong page?

Sideline says so and imports nothing. Save the page again from FA Full-Time. A page that says "Attention Required" is a "check your browser" page, not your fixtures. Open the fixtures page, wait for it to load, and save it again.

From Get your fixtures in from FA Full-Time

What is a season?

A season is the stretch of time your teams play and parents sign up for, for example 2026/27, 1 August to 31 May. Fees, teams and registrations all belong to a season. Most clubs pick the shared season. Name your own only for something with different dates, for example a summer league.

From Set up your club from a workbook

Can I use the workbook more than once?

Yes. Each workbook adds new records. It cannot change a team, league or fee that already exists. If a row uses a name that is already in use, the check page tells you.

From Set up your club from a workbook

What if I get a message that a coach cannot be found?

Add the coach to the Officials tab with the same email address, or ask them to join your club first. Then check the file again.

From Set up your club from a workbook

What if I change my mind after the set-up?

Undo the whole set-up from the result page or from Recent bulk changes. Sideline keeps anything that is already in use. You can also change any single record on its own screen.

From Set up your club from a workbook

Why can I not use the rest of Sideline?

A new club must finish the first five steps of the setup wizard first. Only an owner can use Sideline until then. Ask an owner of your club to finish the set-up.

From Set up your club with the setup wizard

Why must I copy names exactly from the FA Club Portal?

FA Full-Time is where leagues publish fixtures, results and tables. Sideline matches your fixtures on FA Full-Time by the team names and your club's name. If a name is different, the fixtures for that team do not match.

From Set up your club with the setup wizard

What if I set up the club in the middle of the season?

Keep the dates the wizard shows, for example 1 September to 31 May. Sideline does not start the season on the day you set up.

From Set up your club with the setup wizard

Can I add more than one fee?

Yes. Choose Add this fee again on the Fees step for each extra fee, for example one payment for the season and monthly subs. A parent picks one of them. A registration fee is a separate one-off fee with This is a registration fee, paid on top of the plan they pick ticked. Parents do not pick it. They pay it when they register, on top of their plan.

From Set up your club with the setup wizard

Why can parents not register for my team yet?

A team opens to parents when it has an affiliation number and a head coach who has registered. Add what is missing on the team, and the team opens.

From Set up your club with the setup wizard