Common questions

Why do I have to sign in again?

The installed app keeps its own sign-in, separate from your browser. Sign in once in the app. If you sign out in your browser, you stay signed in to the app.

From Install Sideline on your phone

I tapped Not now on the banner. How do I get it back?

On an iPhone, use the Share button as above. On an Android phone, use the three dots menu in Chrome as above.

From Install Sideline on your phone

How do I remove Sideline from my phone?

Touch and hold the Sideline icon, then choose the option to remove it. Your account and your club's information are not deleted.

From Install Sideline on your phone

What if I already have a Sideline account?

Select Sign in at the top of the first screen. You come back to the same page after you sign in. You can then pick your child from a list, so you type less.

From Register your child

What if I close the page before I finish?

Sideline sends your answers to the club only after you follow the link in the email, and it keeps them for 3 days. If you close the page before you select Submit registration, open the registration link again and start again. If you close it after that, open the email and select the link. If you cannot find the email, look in your spam folder.

From Register your child

Why does Sideline ask for a second contact?

The club calls them if it cannot reach you. If you choose Parent or guardian, Sideline emails them an invitation to set up their own account. They get the same access as you, including your child's medical details. If you choose Emergency contact only, they see nothing online.

From Register your child

Who sees my child's health answers?

Your child's coaches use the health answers to keep your child safe. Only the club's welfare officers see the safeguarding answer.

From Register your child

What do I pay when I register?

You pay one payment at the end of the registration. It can include:

  • The club's registration fee, if it has one. You pay it on top of the plan you choose.
  • The rest of this month, at a daily rate, if the club charges for it. A player who played at the club last season does not pay for the rest of the month.
  • Next month, if the plan is monthly and there are fewer than 5 working days before the 1st. A new Direct Debit needs 5 working days before the bank can take the first payment. Weekends and bank holidays do not count.

The Direct Debit then takes each monthly payment on the 1st. The Plan screen shows the amounts and the date of the first Direct Debit payment.

From Register your child

Can I register more than one child?

Yes. Register one child at a time. Open the registration link again for each child.

From Register your child